| Shipping - Pricing Policy
Our policy on shipping costs is to pass on the actual cost of shipping for all Web orders. There is no handling charges and no uplift on these costs. This saving is passed on to our customers on all web orders. Since we are not in control of the delivery trucks, we can't guarantee your delivery! You can however, use the table below to help determine reasonable delivery expectations. Orders are shipped out of Montreal Canada. We make every attempt to ship within 24 hours however during holiday periods orders naturally take longer. Additional time may be added when the credit card and billing details can not be verified. If you need your order by a specific date you are encouraged to contact customer service to avoid disappointment at info@jouetschoochoo.com. Delivery days are based on current courier performance. Day of shipment is not included in the count. Actual days may be greater during Holiday periods. | Canada: | | Total Shipping Time = Processing Time* + Days below | | Destination | Expedited Post | Priority Post | | Western Canada | Up to 6 days | Next Day Major Centers | | Ontario | Up to 3 days | Next Day Major Centers | | Montreal | 1 to 3 days | Next Day Major Centers | | Quebec | Up to 3 days | Next Day Major Centers | | Eastern Canada | Up to 4 days | Next Day Major Centers | *Orders placed by 1:00 pm EST will be shipped out from our Montreal warehouse the next business day.
Please Note: - There are no Saturday or Sunday Shipments or Deliveries!
- Days counted are Business days only
- Some larger items on our website incur additional shipping costs. All items which require extra shipping are indicated in the product description.
- No orders are shipped from December 22nd to January 2nd or on Canadian Statutory Holidays.
US Destinations:
Please be aware, due to possible delays at the border beyond our control, we cannot guarantee a delivery time to US Destinations. Approximate delivery times are 7-14 business days. We can also accommodate your shipping needs with FedEx and UPS for US destinations. Please email us for shipping quotes regarding using these methods. Orders to the United States may incur additional duties and/or taxes at the customer's expense. Brokerage charges may be applied by the courier for U.S. bound orders valued over $200. These brokerage charges are payable by the recipient. Canada Post recommends shipping by November 22nd (for US destinations) for the best chance of a Holiday Delivery. Additional Shipping Charges: 1) Remote destination: For orders going to a Canadian Remote Area, orders may incur additional shipping charges or may be canceled.
2) Oversized or very heavy items: Such orders may have an additional amount added to your Flat Rate Shipping Fee. In both cases, you will be notified in advanced and asked to approve any such charges before your order is processed. If the additional shipping charge is not approved your order will be cancelled and your order refunded.
Out of Stock Items
We try to ensure accurate stock counts are available on our webpage at all times. Occasionally, due to our faithful local Montreal customers, stock levels can change very quickly. For this reason an item may be temporarily out of stock even though it has not yet registered on our website. If you require positive confirmation an item you wish to order is available, please email us with the subject heading "Stock availability" and you will have a reply before the next business day. Holiday Shipments
If you are placing your order prior to December 14th (for Canadian destinations besides Montreal) you must select Priority Courier Shipping. Any orders placed after Dec 21st for Major Canadian destinations are not guaranteed to arrive in time for Christmas.
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