Canada's premier toy store for customer service and quality games.
 (514) 697-7550
10 am to 5 pm EST

 Same day shipping on orders by 1:00 PM

Returns Policy

If you are unhappy with an item, you may return it for a full refund (excluding shipping charges) within 14 days of purchase. (Web orders only, in store policy is different)

Please email us at info@jouetschoochoo.com for a return authorization prior to returning any item.

Web Return Policy (Web Returns)

  • Product must be in the original unopened, undamaged, packaging and be in resalable condition. This basically means it should be returned the same way you received it.
  • Product must be returned prepaid.
  • Returns must be accompanied by a receipt or packing slip.
  • Refunds will be credited back only with receipt via the same payment form and only on the original card used for the purchase. For online orders this is usually credit card.
  • Returns with packing slip only will be given a store credit, no refund.
  • No Cash Refunds will be processed on web orders.
  • May be subject to a 15% re-stocking fee

 

Web Return Policy (Web purchase that is physically returned in store)

  • Product must be in the original unopened, undamaged, packaging and be in resalable condition. This basically means it should be returned the same way you received it.
  • Returns must be accompanied by a receipt or packing slip.
  • Refunds will be credited back only with receipt via the same payment form and only on the original card used for the purchase.
  • Returns with packing slip only will be given an exchange or in-store credit, no refund
  • No Cash Refunds will be processed on web orders.
  • Personal ID may be required on store level returns.
  • May be subject to a 15% re-stocking fee

 

Return Procedure

  1. Fill in the reason for the return and include in the box.
  2. Be sure to include your name, address and phone number along with the original receipt.
  3. Prepare the goods, undamaged and in a protective cardboard box for return shipment.
  4. Return (shipping prepaid) to:
Attention : ONLINE RETURNS
Jouets Choo Choo
940 Boul. St-Jean #21
Pointe-Claire, Que, Canada
H9R 5N8

Note: We reserve the right to refuse a return if all the before mentioned criteria’s are not met. For ensured receipt of the return, a guaranteed delivery shipper or insured parcel post should be used. The shipper will be responsible if merchandise is lost or damaged during transport. We will refuse any packages sent COD. Be sure to pay for your return shipment at the time you send it. If you have any questions or concerns, you can email us at info@jouetschoochoo.com

 

Manufacturer’s defect

In the rare case of a manufacturers defect, please contact us within 14 days of your purchase by email at info@jouetschoochoo.com explaining the problem for the item in question. Since every manufacturer has a different policy regarding these situations we will do our best to fix the problem as quickly as possible.