Canada's premier toy store for customer service and quality games.
 (514) 697-7550
10 am to 5 pm EST

 Same day shipping on orders by 1:00 PM

Testimonials

I love your new website. Much easier at this time of year especially to shop online. Thank You.

Heather A.

The loot bags were a great hit. Thanks

Cheryl

Nous étions si contents de trouver un endroit où commander au Québec les pièces de la série Thomas et ses amis. Vous demeurez dans nos favoris et d'autres commandes suivront éventuellement. Merci !

Sylvie et Guy, Montréal

Bonjour, J'ai recu aujourd'hui mes achats, en tres bonne états vous faites tres attention pour emballer vos envoi. Souvent c'est très mal fait...je suis bien heureux d'avoir trouvé votre boutique sur le net et heureux de mes achats.. Merci

Fred S.

Just a quick note to congratulate you on a great website. It's very easy to navigate through and very easy to use! This was actually a fun experience, and I will be back again!

Carola

Hi, My name is April and I am the mother of 3 children. I had been looking online for Corolle dolls and Playmobil products to order for days now. I had found many places but they were all charging crazy amounts for shipping as well as the products themselves... I am so happy I didn't give up my search and came across your site. Your prices are reasonable, the shipping is more then reasonable and navigating around your website was easy and effortless. I am sooo impressed with your service and prices I will recommend Jouets Choo Choo to all of my friends!!! Thank you for making my life easier:)

April A.

Wow, un service rapide et impeccable, je vous recommanderai, Merci et vous aussi, passez de belles fêtes,

Vickie

Bonjour, Je voulais vous remercier pour votre bon service. Nous avons reçu les pièces de remplacement vendredi. Au plaisir, Michelle

Michelle

Bonjour, Je voulais juste vous dire que j'ai bien reçu ma commande hier par courrier express. Je prends quelques minutes pour vous faire savoir à quel point j'ai apprécié le service, tant pour la réponse rapide à ma question que pour le suivi, l'envoi et la réception de la commande, que dans le parfait état dans lequel je l'ai reçu. Assurément, si l'occasion se présente, je n'hésiterai pas à recourir de nouveau à vos services. Passez vous aussi de très Joyeuses Fêtes! Martine

Martine

Brian and Jennifer
Dear Jouets Choo Choo, I want to start off saying that I am so sorry for sending this to you so late as you may or may not remember us. My fiancé and I live in San Diego, California and I thought she sent out a thank you and she thought I sent it out then we later realized that neither one of us did. Last Christmas my fiancé and I were looking for the Play-Mobil Pyramid, we figured getting it a week and a half before Christmas should not be a problem. Boy were we ever wrong! We looked everywhere trying to find it and could not we even started to call/email places all across the other side of the US. After still searching, the only places we were able to find it was by going international finding it at your store and a store in the UK. Figuring that there was no way we would want to ship it from overseas we went with your store. I left the link up for my fiancé to review. The next day my fiancé talked to a representative the persons name escapes me I believe it was a male, my fiancé would remember but I can not get hold of her right now. Now, in most cases especially during Christmas/The holidays true customer service is hard to find let alone worthy about praising. In this case your store went to a level that I do not think can be reached by any other store. My fiancé told me that the person she talked to walked her through the process and stayed on the phone with her to make sure that we would be sure to get the item. Not only were we able to get the pyramid at a reasonable price, we were able to get it before Christmas. The person even wrote consider this our Christmas miracle as w both feel that it was. We both feel that it is rare in this day and age (at least Stateside maybe this is the norm in Canada) to receive so much attention and help in our dire need. We just wanted to give you a big thank you from San Diego and thank you very much for allowing us to have a great Christmas. You made us happy and our son even happier. Attached is the photo of our son receiving the gift. It was hard to get him to stay still for the photo because after he opened it and wanted to play right away and was so excited he could not sit still. Thank you, again New and future customers Brian and Jennifer

Brian and Jennifer

Hi Ari, I wanted to let you know that I received my parcel yesterday. I also wanted to thank you for your great customer service. You can be sure that I will shop with you again and I will recommend Jouets Chou-Chou to all the moms I know. Cheers!

Karen

Merci beaucoup c'est une des premières fois que j'ai un bon service. Vous m'avez gagné comme cliente

Patricia

Hello….I just wanted to say thank you for your great service and prompt delivery!! I am very impressed and will surely do further orders through you. I found your website whilst searching for Schleich animals. Our local shop has such a limited selection, and I wanted to add to our collection. The children here at my daycare loved the new animals, and especially loved unwrapping each of them one at a time when the parcel came. What excitement! Thank you.

Colleen L.

:) Thank You. My order arrived today and I want you to know how pleased I am with both the product and the way it was carefully shipped. Everything arrived in great shape. Thank you also for the complimentary scenery packs. I know they will be enjoyed.

Sandra

Dear Jouets Choo Choo, I just wanted to let you know I very much appreciated your service in delivering my order. I scoured the city looking for these Thomas products with no luck -- your service was quick, easy, and painless! My little boy will be loving his Christmas gifts this year. Thanks again, it is much appreciated.

J Duggleby

THANK YOU! I have a little girl bursting at the seams to receive these! Santa really got it right thanks to Jouets Choo-Choo, and he is going to be much loved this year!!

Tanja

Hi there, I popped into your store earlier today as a friend I was with wanted to buy a yoyo for her daughter, I had absolutely no intention of buying anything myself but was wandering around having a look at what you had anyway. I have managed businesses with 20+ staff and I know only too well how hard it is to 1. find great employees, 2. train them well & 3. have them do as trained even when you are not around. As far as I could see there was no owner or manager in sight and those staff were what I would call your perfect employees! It was a young girl that approached me and I ended up asking her if she was part of the family that owned the store because I was so impressed with her product knowledge and helpful attitude. She told me all about the product I had in my hand, then asked me the age of my child and showed me some other games that would be suitable for her. There was no sales pitch what so ever, just purely informative, interesting & helpful. She went on to advise me that there would be even more great games for her age group coming in soon and gave me your business card to see what else you had to offer online. My friend and I spoke about this in the car after we left and apparently the young boy at the counter had given her daughter the business card also!!! I told the young girl how impressed I was with her service prior to leaving but I think it's important for her boss to know too which is why I take the time to write this note to you. p.s. I ended up buying a game and will definitely be back again!!! Hayley Sheely, Happy customer

Hayley Sheely

Merci beaucoup! Excellent site, excellent jouets! Ca fait longetemps que je cherchais des jeus intéressants pour ma fille de 4 ans et je ne trouvais rien dans les grands chaines... Par hazard j'ai tombé sur votre site et j'était enchanté. J'avais envie de jouer moi-même! J'étais aussi surprise par la rapidité de votre livraison. Et finalment un jouet cadeau - un jeste extremement sympa! En plus une commerce Québecois! Bravo!

Kate Shenko

BIG THANK YOU!! You are a fantastic shop. The packages arrive so fast, and the order form is so accurately filled, and the wrapping, numbering and packaging is so well done, and the surprise is so very very nice! No one does better I think! Thank you from the whole family, Until next time,

Dianna G

I want to tell you what an amazing experience I had with your store. I am just amazed that this kind of business still exists. You have such a large selection, and you have care and attention to detail. My receipt was hand signed! I never see that anymore. Your shipping rates were very fair for the customer, and I have now put a huge status update on my facebook page about your company encouraging my friends to check you out. Well done guys! I just want to let you know that your effort is noticed and appreciated. Thank you

Jody

I'm delighted with ur products and very pleased with the prompt service and shipping. I'll shop with u again.

Wendy VT

Bonsoir, Je tenais à vous remercier de votre excellent service! J'ai commandé une poupée pour ma fille mercredi et je l'ai reçue aujourd'hui (dimanche). Je ne m'attendais pas à la recevoir avant Noël et je suis donc agréablement surprise. Merci!

Annie-Joëlle

Bonjour, Le 20 décembre dernier, en fin d'après-midi, je vous ai contacté par téléphone pour savoir s'il était possible de recevoir le centre équestre playmobil par courrier express, à temps pour le 24 décembre. La personne qui m'a répondu, une jeune femme d'après la voix, m'a offert un service extraordinaire... Et j'ai bien reçu le colis à temps. Mille mercis car grâce à vous, une jeune fille a ouvert le cadeau de ses rêves le matin de Noël. J'ai toujours eu entière satisfaction chez vous et je vous lève mon chapeau. Bonne année tout plein de succès et merci encore, tout spécialement à la dame qui a illuminé le visage de ma fille.

Martine M

Just received my order and want to give you a big "Thank you". The "Tea for two" set is as adorable as I thought it would be. I'm sure my grand-daughter will just love it. Keep up the good work. Best regards,

Donna